Shipping policy

Shipping Policy

Last Updated: August 29, 2026

At Creators Journey, we know you're excited to receive your order, and we work hard to get it on its way as quickly as possible. The information below explains how we process, ship, and support your orders.

Order Processing

We aim to process most orders within 3-5 business days.

During periods of increased order volume—including new product launches, promotions, holidays, or other busy periods—processing times may extend to up to 7 business days.

Orders are processed Monday through Friday, excluding statutory holidays.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information (where applicable).

Some orders may ship in multiple packages. If you receive only part of your order, please allow an additional 1–2 business days for the remaining shipment(s) to arrive.

Shipping Methods

We offer a variety of shipping options at checkout.

To provide the best possible service, Creators Journey reserves the right to use an alternative shipping carrier when it offers a comparable delivery timeframe.

Our goal is always to ensure your order arrives safely and as efficiently as possible.

Shipping Delays

Estimated delivery dates are provided by the shipping carrier and should be considered estimates only.

Delivery may be delayed due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Labour disruptions

  • Customs processing (where applicable)

  • Natural disasters

  • Other unforeseen events

While we'll gladly help where we can, Creators Journey cannot guarantee carrier delivery times.

Tracking Your Order

If your order ships using one of our shipping accounts, you'll receive a tracking email once your shipment leaves our warehouse.

If you arrange shipping using your own carrier account, you can track your shipment using the tracking number or PIN associated with the shipping label you provided.

Once an order has shipped, we're unable to change the shipping address or reroute the shipment.

Lost, Damaged or Missing Shipments

Once your order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

If your shipment is delayed, lost, or arrives damaged, we encourage you to contact the shipping carrier first, as they often have the most up-to-date tracking information.

If your shipment was sent using Creators Journey's shipping account, we'll gladly assist you in investigating the shipment and, where appropriate, help facilitate a claim with the shipping carrier.

If your shipment was sent using your own shipping account or shipping provider, you are responsible for initiating and managing any claims directly with that carrier, as the shipping contract exists between you and your chosen provider. We'll gladly provide any documentation or information reasonably required to support your claim whenever possible.

Creators Journey is not responsible for shipments that are lost, delayed, damaged, or misdelivered due to:

  • Incorrect or incomplete shipping information provided at checkout.

  • Carrier delays or service interruptions.

  • Negligence, misconduct, or errors by the shipping carrier.

  • Circumstances beyond our reasonable control.

If an issue arises with your shipment, we'll review the situation with you and do our best to help determine the most appropriate resolution.

Questions?

If you have any questions about your shipment or need assistance, we'd be happy to help.

Email: info@creatorsjourney.ca