Privacy policy

Privacy Policy

Last Updated: August 29, 2026

Privacy at Creators Journey

At Creators Journey, we believe trust is earned. When you shop with us, you're trusting us with your personal information, and we take that responsibility seriously.

We only collect the information we need to provide our products and services, improve your shopping experience, communicate with you, and fulfill our legal obligations. We never sell your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information.

Information We Collect

Information You Provide

When you place an order, create an account, subscribe to our emails, submit a product review, join our rewards program, contact us, or otherwise interact with us, we may collect information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order history

  • Account login information

  • Product reviews you choose to submit

  • Customer support correspondence

Payment information is securely processed by our payment providers. Creators Journey does not store your full credit card or payment details.

Information Collected Automatically

When you visit our website, certain information is collected automatically to help us operate and improve our website, including:

  • IP address

  • Browser and device information

  • Pages visited

  • Products viewed

  • Search terms

  • Referral websites

  • Website usage information

  • Cookie and analytics data

This information helps us understand how visitors use our website so we can improve your experience.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Process payments securely

  • Arrange shipping and delivery

  • Provide customer service

  • Create and manage customer accounts

  • Administer our rewards program

  • Display customer reviews you choose to publish

  • Send order confirmations, shipping notifications, and other transactional communications

  • Send marketing emails when you have chosen to receive them

  • Improve our website, products, and customer experience

  • Detect fraud and protect the security of our website

  • Comply with legal obligations

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about new products, product launches, promotions, educational content, and company news.

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in every marketing email.

Please note that even if you unsubscribe from marketing communications, we may still send transactional emails related to your orders, account, or customer service requests.

Customer Accounts

Creating a customer account is optional.

If you choose to create an account, we store your information so you can:

  • View your order history

  • Save shipping information for faster checkout

  • Manage your account details

  • Access available customer account features

You may update or delete your account information at any time by logging into your account or contacting us.

How We Share Your Information

We only share your personal information with trusted service providers when necessary to operate our business and provide our services.

These providers may include:

Service Provider Purpose
Shopify Online store platform
Shopify Payments Payment processing
Shop Pay Accelerated checkout
PayPal Payment processing
Apple Pay Payment processing
Google Pay Payment processing
Klarna Payment processing
ClickShip Shipping and fulfillment
Mailchimp Email communications
Smile.io Customer rewards program
Judge.me Product reviews
Google Analytics Website analytics

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

Cookies & Analytics

Like most websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Maintain your login session

  • Understand how visitors use our website

  • Improve website performance

Some cookies are essential for our website to function properly, while others help us better understand how our website is used.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required, you will have the opportunity to manage your cookie preferences through our cookie consent tools.

Product Reviews

If you choose to submit a product review through our website, the information you provide may be displayed publicly.

Please avoid including personal information in your reviews that you would not want visible to other visitors.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Maintain customer records

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

Protecting Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually work with trusted service providers to help protect your information.

If we become aware of a security incident involving your personal information that poses a real risk of significant harm, we will notify affected individuals and applicable regulatory authorities as required by Canadian law.

International Data Processing

Some of the trusted service providers we use may store or process personal information outside of Canada.

When this occurs, your information may be subject to the laws of the jurisdiction where it is processed. We work with reputable service providers that maintain appropriate safeguards for protecting personal information.

Your Privacy Choices

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Update your account information

  • Withdraw your consent to receive marketing communications

  • Request deletion of your personal information where permitted by law

To make a privacy-related request, please contact us using the information below.

Children's Privacy

Our website is intended for individuals who are at least 13 years of age. We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or the services we use.

Any updates will be posted on this page with the revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we'd be happy to help.

Creators Journey
561 St. Lawrence St.
Winchester, ON K0C 2K0
Canada

Email: info@creatorsjourney.ca

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada.